How satisfied are you with your Grocery Store?
If you are satisfied with your Grocers product offerings, product knowledge and customer service you fall in with the majority of the public. The rest of you are unique and special and shop likewise!
ANN ARBOR, Mich. (February 16, 2010)—Customer satisfaction with the goods and services that Americans buy remains steady in the fourth quarter of 2009, according to the American Customer Satisfaction Index (ACSI). Supermarkets are unchanged for a third straight year with an ACSI score of 76, even though food prices dropped after two years of large increases. Publix has been in the lead since 1994 and this year is no exception: the supermarket chain improves 5 percent to 86, its highest score ever. Safeway moves in the opposite direction one year after undertaking a large-scale store makeover. Its customer satisfaction retreats 4 percent to 72.
April 21st, 2010 at 9:54 am
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ANN ARBOR, Mich. (February 16, 2010)—Customer satisfaction with the goods and services that Americans buy remains steady in the fourth quarter of […….